SALES SECTION: HOW TO BUY FROM US

OUR ORDERING & PURCHASING ITEMS/MERCHANDISE GUIDE

E-C Mix Records reserves the right to reject, decline, or discontinue a sale, deal, or transaction at any time if we have reason to believe a customer or a transaction is a possible fraud or fraudulent, hardships in closing or finishing a deal, or for whatever other reasons. E-C Mix Records also reserves the right not to furnish or disclose such reasons for it.

ORDERING CUT-OFF: 10AM to 4PM - MONDAYS to FRIDAYS ONLY

STEP 01: IDENTIFYING YOUR ITEM

Identify the product/item that you want to buy. Take note of its product number and description. Make sure that the item you are looking at is the one you really want. All sales are final and cannot be reversed, cancelled, exchanged, upgrade or downgrade, and/or refunded. E-C Mix Records will not be liable for any wrong orders you made.

STEP 02: CHECKING FOR STOCK AVAILABILITY & LATEST PRICING

Contact us to check for the availability of stocks and for the latest pricing. Please take note that all prices are subject to changes anytime. You may contact us through the following:

land phone: (63)(2) 43.ECMIX or (63)(2) 43.32649

mobile: +63.917.88.ECMIX or +63.917.88.32649

e-mail: sales @ ecmix.com  

After this, we will contact you back about the items you wish to buy and to confirm the price.

STEP 03: PLACING & CONFIRMING YOUR ORDER

If the stocks are available, you may already confirm and place your order.

STEP 04: PAYING FOR YOUR ORDER

Before we can process your orders, you first have to transact for payment. You have the following payment options:

Cash (full payment). Payments accepted in our office in Cubao, Quezon City. Location map is downloadable and printable from this website, if you need it CLICK HERE and save or print it for your reference Our exact office address is (visits by appointments only):

E-C Mix Records

11 Velante Drive, Brgy. Socorro,

Cubao, Quezon City

Bank Deposit or bank transfer. Cash deposits only. Please do not deposit cheques. Payments can be deposited through the following banks:

Please notify us of your bank transaction so we can monitor it from our end and process your orders right away.

Credit Card Payments (only for selected items). You can use your VISA, Mastercard, JCB, or AmEx credit cards (only for selected items) to pay for your orders. This will be facilitated through our On-Line Virtual Terminal or by E-Mail Billing. Credit Card payments are processed via ASPACONLINE with 128-bit secured payment gateway system. Please note that “ASPACONLINE.COM+6328564421” will be reflected in your credit card billing statement. Supporting documents may be requested from you with your purchase.

Cheque. Cheque payments will await bank clearing before we can proceed with your orders. It takes three (3) working days for bank clearing.

Please remember that all sales are final and cannot be reversed, cancelled, exchanged, upgrade or downgrade,  and/or refunded. So be sure of what you're buying from us. E-C Mix Records will not be liable for any wrong orders you made.

STEP 05: NOTIFICATION & PICK-UP OF ORDER

Upon notification by call, fax, or e-mail, you may pick-up your orders at our Cubao, Quezon City office. Your orders may normally be picked-up within 3 working days, with the exception for cheque payers that requires bank clearing.

For pick-ups, to claim your items, you need to present proper identification, or authorization letter - if will be claimed by any person other than you.

DELIVERY OPTION

You can opt to have your orders delivered to you via courier service (FedEx, Air21, UPS, LBC, etc.) at your cost. This is very ideal for customers outside Metro Manila and the Philippines. You have to notify us if you want to opt for delivery at the time of your order so we can add the cost of delivery to your total billing. Charges or fees are determined on the quantity, package dimensions, and weight of the item as well as the location of delivery. Delivery option by courier services is at the risk of the customer. E-C Mix Records is not liable for any incidents or accidents that may arise after the orders have been sent for delivery.

WARRANTIES & GUARANTEES

All items are brand new, guaranteed, and warranted by the brand companies. Warranties are given by the Brand Manufacturers and NOT by E-C Mix Records. We only carry high caliber and reliable brands. We do not carry generic brands. Usually, items have a minimum one (1) year warranty with the exception of some brands on selected items which can be longer than one (1) year. Warranties are void if warranty seals have been tampered, broken, or missing, and failure to show proof of purchase (sales receipts).

All items are checked for quality and operation before being delivered, shipped, or sold.

In cases of breakdowns covered by warranties, customer carry-in repairs should be brought directly over to the brand manufacturer's Authorized Service Centers.

RETURN & REPLACE POLICY

Item(s) can be returned or for possible replacement only within three (3) days maximum from date of receipt provided it was proven defective. Replacement is upon the discretion and decision of the Brand Distributor or Brand Manufacturer and NOT by E-C Mix Records.

Item returns are accommodated and limited for the following instances:

Defective items.

Wrong items sold or delivered.

Defective items will be repaired or replaced upon the discretion and decision of the Brand Distributor or Brand Manufacturer of the product, NOT by E-C Mix Records.

Refunds are not allowed.

Item returns, replacements, or exchange, are not accommodated for the following:

Wrong orders caused by customers or a customer's change of mind,

   after the orders have been processed.

Change items. Exchange items.

Consumable items such as blank CDs, tapes, etc.

Softwares and Audio/Video discs.

Item returns or replacements will not be honored for the following reasons:

Damages caused by customers due to wrong handling of items i.e. breakage, over charging, scratches, water damaged, etc.

Warranty seal was tampered, broken, or missing.

Failure to present or loss of proof of purchase (sales receipt or invoice).

Incomplete item package i.e. box, manuals, cables, etc.

Damages due to accidents or incidents beyond the control of E-C Mix Records i.e. delivery incidents, weather incidents, natural calamities, environmental and social incidents, etc.

Please contact us first before returning any item.

IMPORTANT NOTES – PLEASE READ & UNDERSTAND

E-C Mix Records reserves the right to reject, decline, or discontinue a sale, deal, or transaction at any time if we have reason to believe a customer or a transaction is a possible fraud or fraudulent, hardships in closing or finishing a deal, or for whatever other reasons. E-C Mix Records also reserves the right not to furnish or disclose such reasons for it.

All prices are in Philippine Peso currency. icon denotes Philippine Peso currency.  Prices will be converted to foreign currencies for customers outside the Philippines.

All sales are final and can no longer be reversed, cancelled, exchanged, and/or refunded as soon as your orders are placed and processed. Please be sure of what you are ordering and buying. E-C Mix Records will not be liable for any wrong orders you made.

E-C Mix Records is a Direct Dealership Office running an E-Commerce type of business. We are not your ordinary retail/store/stall/shop/outlet. Just like most e-commerce businesses, every sale is on a per-order basis (pay as you order). Walk-in/carry-out purchases is not practiced. You have to pay for your items first before we process your orders. For both our security, transactions can only be made through banks or person-to-person in our office in Cubao, Q.C.

This ordering guide and policy is subject to change and updates without prior notice.

We are committed to give our customers the lowest prices!

And with that said, we will try and match the price

that retail outlets are giving you!

All prices are in Philippine Peso. Prices are subject to change anytime without prior notice. This ordering guide and policy is subject to change and updates without prior notice.

If you want a copy of our Ordering & Purchasing Guide, please CLICK HERE to download it.